You are watching: How to contact amazon for missing package
Amazon is among the biggest retailers in the world. However, despite its size, the company still occasionally gets things wrong. Amazon is afflicted by all the same concerns that its competitors face; damaged goods, incorrect items being sent out out, and also occasionally, packages not getting delivered.
If friend bought something however the Amazon package never ever arrived, what can you do? i beg your pardon dispute channels are easily accessible to you? Keep reading to find out what you should do.
friend Ordered an Item, however It Hasn"t shipped Yet
A Google find for Amazon shipment problems will disclose a lot of world complaining about this. What happens if you put an order, but several days, weeks, or even months have passed, and the seller still hasn"t shipped it?
Well, don"t panic. Amazon will certainly not charge your credit transaction card until the order has actually been confirmed. Till that point, you can still release the order by going come Accounts and Lists > Account > your Orders and also select Cancel Order.
Amazon concerns guidelines for exactly this kind of situation. Few of them could seem obvious, however they"re still crucial to mite off:
check the shipping attend to was exactly on her order. Look because that a notice of attempted delivery. examine the vicinity that the distribution location. examine with your neighbors. carry out you have actually an Amazon Locker? look at in her letterbox; some deliveries use multiple carriers, including the continual postal service. Wait 48 hours. Occasionally packages may show as yielded while tho in transit.
If 48 hours have passed and also there is quiet no authorize of her delivery, you require to contact Amazon directly. Log in in come Amazon and also go come Help > Browse assist Topics > Need much more Help > contact Us.
friend can select whether come speak via a bot or by phone (though the phone option is not immediately obvious). Explain your concern to the rep and Amazon will investigate the case. If you"re claim is genuine, lock will issue a refund.
The Amazon website functions items offered by both Amazon itself and by third-party retailers. Once using a third-party retailer, you might an alert a Fulfilled by Amazon blog post on the product you"re buying.
The message implies that even though the product is being offered by a third-party retailer, it is being sent out to your home from one Amazon Fulfillment Center. Together a buyer, it way you"ll have the ability to track a package"s development through your Amazon account portal, and also Amazon is responsible for customer service and product returns.
If you buy native a third-party seller who items are not fulfilled by Amazon, girlfriend are safeguarded by the company"s A-to-Z insurance Protection.
Let"s i think you"ve bought an item from a third-party seller who doesn"t have actually the Fulfilled by Amazon protection.
It means you won"t be able to use her Amazon account portal to track a parcel. A rogue seller can charge her card and also tell you they have shipped the item without actually placing anything in the post.
Luckily, friend still have some approaches of recourse open up to you. It come in the form of Amazon"s A-to-Z guarantee Protection.
To do an A-to-Z claim, you first need to call the seller through your Amazon account, then offer the seller 48 hours to respond. If the seller doesn"t offer you a satisfactory response, you can paper a claim. You simply need to meet one the the following 5 conditions:
girlfriend did not get the item within either 30 work or three days past the estimated delivery date. Your short article was damaged, defective, or materially different from the one friend ordered. girlfriend returned an object to Amazon yet did not receive a refund. You must return an item internationally, however the seller go not provide either a U.S. Deal with or an global shipping label. The seller miscalculated custom-mades and/or shipping charges, and you had to pay those fees top top delivery.
You must make A-to-Z insurance claims within 90 days of the estimated shipment date. To make a claim, walk to Accounts and also Lists > her Account > your Orders. Find the bespeak you want to do a claim against and click File/View Claim. In the first box, define why you"re make a claim. In the second box, pick Request refund through A-to-Z Guarantee.
absent Packages Shipped with Amazon Prime
If you"re an Amazon prime member and an item on your Amazon order never arrived, the processes we"ve already discussed quiet apply. You have to work through them.
However, Amazon element members likewise get some extr sweeteners to ease the pain of non-delivery. If the item either arrives exterior of the time structure Amazon offers you at the moment of acquisition or never ever turns up at your door, you can be eligible for a complimentary one-month subscription come Amazon Prime, i beg your pardon is included as a cost-free month come the finish of her existing Amazon element subscription"s expiry date.
part users have reported Amazon has even given lock discount vouchers, Amazon element discounts, and other perks. Amazon shows up to concern these benefits on an ad-hoc basis.
Amazon prime Pantry purchasers may have various experiences. Examine our linked article for much more details on the program.
just how to stop Fake Sellers on Amazon
The difficulty of fake sellers on Amazon is becoming an ext widespread.
Fraud is worryingly basic to pull off. A criminal opens a brand-new Amazon seller account and also selects renowned items come sell. If they use Amazon"s seller"s platform, it only takes a couple of seconds. Typically, they"ll perform items for less money than other retailers are marketing them for.
when they receive orders, the person immediately says the item is en path to the courier. Doing so releases the funds to your account. By giving an estimated delivery day of four weeks, the seller can win Amazon"s two-week payment cycle and also disappear before buyers begin complaining and also Amazon closes the account.
Luckily, it"s quite easy to stop fake sellers: just examine the feedback score. To perform so, click top top the seller"s name in the sold By ar of the right-hand dashboard (see above).
on the file page, you can see the seller"s life time feedback rating, as well as their score end the critical three, six, and also 12 months.
as you can see from the image below, this cheese seller seems an extremely trustworthy. Only 4 percent of your reviews are an unfavorable from a full of more than 18,500.
Hey Amazon, Where"s mine Stuff? Forget It!We"ve shown you the three major methods for addressing delivery issues for items friend bought top top Amazon and explained just how spotting fake sellers is straightforward if you understand where come look.
and remember, if you"re fed up through Amazon, there room plenty that Amazon shopping choices available, such together eBay.
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