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After a 10-month "blackout" that observed Charter"s OTT app disappear from Roku"s Channel Store, the Spectrum TV app is as soon as again downloadable by the No. 1 linked TV platform.

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“CharterCommunications and Roku have actually reached a mutually valuable agreement come renew distribution of the Spectrum TV app (STVA) ~ above the Roku platform," a joint statement reads. "As a an outcome of the renewal, the Spectrum TV app is now availablefor download indigenous the Roku channel store.We room pleased torenewourpartnership andoffer this good streaming experience to our shared customers.”

Since mid-December, Roku users had actually been can not to download Charter Communications’ Spectrum TV application on your devices.

Those Roku-using, Charter-subscribing individuals who currently had the Spectrum TV application downloaded on your Roku clever TV, streaming player or stick as of mid-December were unaffected ... Unless they delete their application for part reason.


Some users show up to have fallen into a little bit of a technology-related trap over the July fourth holiday weekend, after ~ Charter do the efforts to problem an update to the cadre of legacy Spectrum TV because that Roku downloads, in addition to Spectrum TV app versions for various other OTT machine platforms, ranging from iOS come Samsung.


The attempt appears to have actually interjected a modern technology error that led to U.S.-based Charter subscribers getting the following error message across myriad species of devices, Roku included: “Spectrum TV is only accessible in the U.S. And its territories, ref code RLC-1002.”

The outage was soon resolved. Yet as an initial reported by TV an innovation blogger Phillip Swann, frustrated individuals in the interim rotate to society platforms, consisting of Roku"s ar forum, to talk about the problem.

Users report attempts to fix the issue and also regain Roku access to their Spectrum TV account through methods consisting of reboot of your modem and streaming device, amongst other tricks.


As Swann noted, unfortunately, one unknown variety of these Roku individuals unwittingly make the efforts to deal with the concern by deleting their Spectrum TV app, only to find out the a fresh download isn"t obtainable in the Roku Channel Store.

"DO no DELETE THE APP. It ISN"T available ANYMORE IF friend DO," stridently warned one Roku forum poster.

In June, a Charter rep told us there"s nothing new to report in regard come the application support impasse that is keeping the cable operator"s OTT customers from accessing their business on the biggest linked TV device platform.

Roku execs, concerned with a much bigger kerfuffle through Google that requires the technology giant"s YouTube and also YouTube TV apps, haven"t discussed Charter publicly in months.

The Spectrum TV app, which lets Charter client tap into their TV subscriptions on select OTT and also mobile devices, is frequently used by Charter cable TV subscribers for secondary TVs in ~ homes, in lieu of extr pricey leased set-tops.

Those who have already downloaded the Spectrum TV application have to be able to continue using Spectrum TV company on Roku. It"s unsure if those apps room still receiving updates.

A message on the landing web page for Spectrum TV’s Roku application still reads, “Despite our finest efforts to reach an agreement, Roku has actually not accepted Spectrum"s offer to proceed our contract that allowed customers to access the Spectrum TV app on Roku devices.”

It"s hard to tell just how countless of Charter"s 16.2 million Spectrum TV customers use the Spectrum TV app.

Anecdotally, however, angst around the application not being available on the No. 1 OTT communication is surfacing in product review forums.

"Very disappointed! The only reason I determined the tcl smart TV was so i would have the ability to use my cable provider Spectrum"s app on it," wrote one showed Amazon product reviewer in mid-December, posting about her purchase of a 50-inch Roku-powered TCL clever TV.

Notably, in late April, a skirmish damaged out between Roku and also Google, through Roku remove download access to Google"s YouTube TV virtual MVPD app. That problem -- which has a much higher profile -- continues to be ongoing, as well.

A not So Trivial Dispute?

While many of the usual end-of-year “Blackout Season”-related contract disputes between content companies and pay TV operators that emerged in December have been settled, this rather novel iteration the the age-old distribution problem has quietly dragged on, and also it doesn’t seem come have any kind of end date.

Roku has famously been associated in a series of high-profile application support holdups recently—it didn’t assistance Comcast’s Peacock or AT&T’s HBO Max for months after those streaming services released last year.

Those delays were led to by facility negotiations that associated such components as ad revenue sharing, and also how those services were accessed through consumers—meaning, even if it is Roku individuals tapped into, say, HBO Max directly, or through disaggregation via Roku Channels.

Perhaps a more relevant historical criterion was Roku"s banishment that the at & t TV app from its Channel save from Jan. 1 through mid-May of last year.That was roughly the time when AT&T introduced its IP-delivered straight pay TV service, at&t TV. That was also around the moment that the telecom"s WarnerMedia department put SVOD company HBO Max top top the beginning pad.

In the instance of the Spectrum TV app, it’s unclear regarding what specifically the 2 sides are haggling about. A resource with insight into the negotiations stated the impasse has actually nothing to perform with Charter’s cozier relationship with Apple. Notably, 2 years ago, Charter advocated its Spectrum TV service with apologize TV 4K giveaways, while likewise launching the Spectrum TV application on the platform.

It’s additionally unclear regarding how lot pressure Charter is under to have its app revived to the No. 1 connected TV machine platform. Charter reported that it finished 2020 by including 56,000 salary TV subscribers—an outlier performance, offered the steep erosion that most straight pay TV platforms right now.

The Spectrum TV app is supported by iOS and Android, definition it"s usable on many mobile devices in the U.S. However outside of apologize TV, the only major connected TV machine support comes from Samsung clever TVs and Xbox gaming consoles. For this reason it"s unclear regarding how motivated at this suggest Charter is to enable its customers to tap right into their salary TV endure through connected TV platforms.

Leasing an additional WorldBox set-tops generates revenue, the course, and having too plenty of customers happen on the option cuts right into average revenue per customer--which has been dropping of late the No. 2 U.S. Cable operator. That is ARPU slipped 1.7% in the fourth quarter to $111.85.

There"s likewise another possible factor to consider: Charter perhaps wants to launch that is own an equipment platform, and it doesn"t want to contribute to Roku acquisition over the business.

Charter Chairman and also CEO Tom Rutledge said during the company"s Q4 earnings contact that the operator is considering the deployment that its own streaming machine to that broadband-only customers. Notably, Charter had actually talks critical year through Comcast about licensing that is Xfinity Flex platform.

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Certainly, because that Comcast, over there are benefits for having actually consumers accessibility services like Peacock through Xfinity Flex, whereby data repertoire and advanced advertising can be far an ext controlled vs. A third-party platform favor Roku.